Privacy policy

Last updated: March 2026

Emetrix is committed to protecting the privacy and security of our clients' data. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our web platform, in accordance with Personal Data Protection Law No. 25.326 of the Argentine Republic and its databases duly registered with the Agency of Access to Public Information (AAIP).

1. Information We Collect

We collect different types of information to provide and improve our services:

Company Data:

Company name, CUIT, province, industry or sector, physical address, company logo.

User Data:

First name, last name, email address, username, phone number, gender, job title or position in the company, profile photo.

Calculation Data:

Information related to carbon footprint, water footprint, and life cycle assessment (LCA) calculations, including field, packaging, industry data, and generated results.

Establishment Data:

Information about establishments, geographical locations, and related data.

Technical Data:

IP addresses, browser type, visited pages, time spent, cookies, and similar technologies.

2. How We Use Your Information

We use the collected information to:

  • Provide and maintain our carbon footprint, water footprint, and LCA calculation services.
  • Process and generate sustainability reports and analysis.
  • Communicate with you about your account, service updates, and technical support.
  • Improve and optimize our platform and services.
  • Comply with legal and regulatory obligations.
  • Prevent fraud and ensure platform security.

3. Legal Basis for Processing

We process your personal information based on:

  • Consent: when you accept our terms of service and this privacy policy.
  • Contract performance: to provide the requested services.
  • Legitimate interest: to improve our services and ensure security.
  • Legal compliance: when required by law.

4. Sharing Information with Third Parties

We do not sell or rent your personal information. We may share information only in the following circumstances:

  • Service providers: with companies that help us operate our platform (hosting, email services, analytics), under strict confidentiality agreements.
  • Legal requirements: when necessary to comply with law, court orders, or legal processes.
  • Rights protection: to protect our rights, privacy, security, or property, or those of our users.

All third parties are required to maintain confidentiality and may only use the information for the specified purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period. Data is securely deleted when no longer necessary or when you request deletion.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: right to know what information we have about you.
  • Rectification: right to correct inaccurate or incomplete information.
  • Deletion: right to request deletion of your information (right to be forgotten).
  • Portability: right to receive your data in a structured and commonly used format.
  • Objection: right to object to processing of your data in certain circumstances.
  • Limitation: right to request limitation of processing of your data.

To exercise these rights, contact us at [email protected]. We will respond to your request within applicable legal timeframes. The AGENCY OF ACCESS TO PUBLIC INFORMATION (AAIP), supervisory authority of Law No. 25.326, has the authority to handle complaints and claims filed regarding non-compliance with personal data protection regulations.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your session active on the platform.
  • Remember your preferences and settings.
  • Analyze platform usage for improvements.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Data encryption in transit (HTTPS/TLS) and at rest.
  • Limited access to authorized personnel only with need to know.
  • Regular security monitoring and audits.
  • Regular backups and recovery plans.

Despite our efforts, no method of Internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information.

9. International Data Transfers

Your data is stored and processed on servers operated by Supabase Inc. (supabase.com), located in the United States (region us-east-1, AWS North Virginia). Since the United States does not hold an adequacy recognition from Argentina's Agency of Access to Public Information (AAIP), this transfer is covered by the Data Processing Agreement (DPA) signed with Supabase, which establishes standard contractual clauses providing a level of protection equivalent to that required by Law No. 25.326.

10. Minors

Our services are directed at businesses and professionals. We do not intentionally collect information from individuals under 18 years of age. If we discover that we have collected information from a minor, we will take steps to delete it.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Notification on the platform.
  • Email to the address associated with your account.

We recommend reviewing this policy periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.

12. Contact

For questions, requests, or concerns about this Privacy Policy or our processing of your personal data, contact us:

Email: privacy [at] emetrix.co

We are committed to responding to your inquiries in a timely manner and working with you to resolve any concerns.

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